Return Policy for Aptisus
At Aptisus, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please review the details below to understand how we handle returns and refunds.
1. Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
- Final sale items, gift cards, and promotional items are not eligible for returns.
2. Return Process To initiate a return, please follow these steps:
- Contact our customer support team at support@aptisus.com or call +1 737-304-4665 to request a Return Authorization (RA) number.
- Pack the items securely in their original packaging, including all labels and accessories.
- Clearly write the RA number on the outside of the package.
- Ship the package to the address provided by our support team. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
3. Refund Policy
- Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
- Approved returns will be refunded to the original payment method within 7-10 business days of receiving the returned item.
- Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).
4. Exchanges We currently do not offer direct exchanges. To replace an item, please initiate a return for a refund and place a new order for the desired product.
5. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of delivery. We will work with you to provide a replacement or refund at no additional cost.
6. Non-Returnable Items The following items are non-returnable:
- Final sale or clearance items.
- Gift cards.
- Products that have been opened, used, or damaged after delivery.
7. Contact Us If you have any questions or concerns about our return policy, please reach out to our support team:
- Email: support@aptisus.com
- Phone: +1 737-304-4665
Thank you for choosing Aptisus. We value your trust and are committed to ensuring your satisfaction with our products!