1. What is Aptisus? Aptisus is a premium skincare brand dedicated to creating high-quality, sustainable, and effective products to nourish and care for your skin. We blend science and nature to deliver products you can trust.
2. Where are Aptisus products made? All Aptisus products are proudly formulated and crafted in the USA to ensure top-notch quality and compliance with safety standards.
3. Are Aptisus products cruelty-free? Yes, Aptisus is a cruelty-free brand. We do not test our products on animals, and we ensure our suppliers adhere to the same principles.
4. Are your products suitable for all skin types? Most of our products are formulated to suit a variety of skin types, including sensitive skin. For specific concerns, please refer to the product descriptions or contact our team for personalized recommendations.
5. Do you use natural ingredients in your products? We prioritize the use of natural and sustainable ingredients wherever possible. Each formula is crafted with a balance of nature and science to ensure efficacy and safety.
6. What is your packaging made of? At Aptisus, we strive to use eco-friendly packaging solutions, such as recyclable and biodegradable materials, to minimize our environmental impact.
7. Do you offer international shipping? Currently, we ship within the USA. We are working on expanding our shipping options to serve international customers in the near future.
8. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time.
9. What is your return and refund policy? We offer a hassle-free return and refund policy. If you’re not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please review our Return Policy page for more details.
10. How can I contact customer support? You can reach us via email at support@aptisus.com or call us at +1 737-304-4665. Our support team is available Monday to Friday, 9 AM to 5 PM (CST).
11. Do you offer discounts or promotions? Yes, we frequently run special promotions and discounts. Sign up for our newsletter to stay updated on exclusive offers and new product launches.
12. Can I find Aptisus products in retail stores? Currently, Aptisus products are available exclusively through our official website. This helps us maintain the highest quality standards and provide direct support to our customers.
13. Are your products safe for pregnant or breastfeeding women? Many of our products are safe for use during pregnancy or breastfeeding. However, we recommend consulting with your healthcare provider for personalized advice before use.
14. How can I stay updated with Aptisus news? You can stay connected with Aptisus by following us on social media and subscribing to our newsletter for updates on new products, skincare tips, and exclusive offers.